If the booking is made 4 weeks or more before the holiday starts, a deposit of £150 per week is payable immediately to secure the booking. On receipt of this deposit the booking will be confirmed in writing (normally by email). If the deposit has not been received within 7 days of the booking enquiry then the provisional booking may lapse. We would contact you by email to check with you about the deposit and the booking. The balance of the rent is due 4 weeks before the start date of the holiday. An email will be sent as a reminder.
If the booking is made less than 4 weeks before the start date, then the full rent is payable within 7 days of the booking enquiry.
If the balance payment is not received by the due date, then the guest may lose the booking and the deposit will be forfeited.
Specific Terms and Conditions relating to Covid19 :
We are taking all precautions required and update our procedures, cleaning protocols and visitor information/advice regularly following OK and Scottish Governement guidance and that of NHS Orkney, orkney Island Council and the Association of Scottish Self Caters....our most recent Covid Care Plan was updated on 25th June 2021.
Normally if a booking is cancelled by guests in advance of a holiday and this is not caused by Covid 19 restrictions, the deposit is non returnable as detailed above. However, during 2021, in the exceptional circumstances where Government Covid-19 restrictions prevent guests or Annie's Place hosts fulfilling a booking, then the deposit/balance paid for the booking will either be carried forward to a future booking or will be refunded.
Should guests test positive during their booking at Annie's Place then a Destination Orkney Fact Sheet is provided within the Annie's Place Welcome Folder which outlines the actions they should take.
We will immediately follow the Government Guidelines in these circumstances. This may invovle us asking you to leave immediately or to self isolate here. Should you have to self isolate with us, the guidance states that all costs incurred for an extended stay would be your responsibility to settle - please do ensure you have relevant cover in your holiday insurance policy.
Should we have guests self-isolating with us, when you are due to arrive, we will alert you immediately and discuss the situation with you. We will refund your advance payment but we cannot be held responsible or liable for any additiona costs involved pertaining to Covid 19.